Jean déchiré vintage bleu clair personnalisé pour la mode 9010

Dear Joella Gipson,

We’re sorry the jeans are too big. We’d like to help you find a better fit. 👖

1️⃣ Free photos before shipping: You can request photos of the actual jeans with a measuring tape to check their appearance and measurements before they ship.

2️⃣ Free exchange within 7 days: You can contact us within 7 days of delivery to request a free exchange for another size.

3️⃣ Return and refund for product issues: If the jeans have a sizing issue with the product itself, you can request a return and refund within one month.

Please contact us privately with your order information so we can review the fit and help you. 💙

Warm regards,
Angela 🌸

Dear Tiffany Edris, 😊

Thank you for your feedback. 💙 We're sorry for the inconvenience and would like to clarify what happened with your order.

After reviewing our order history and shipping records, we confirmed that only one item was missing from your shipment. 📦✅

We understand that you reported three missing items. Since we were unable to reach you to verify which items were missing 📧, we were unable to process a refund for all three claimed items. Instead, we refunded the cost of two items and the related shipping charges 💳 as a compromise while waiting for clarification.

We always strive to handle every case fairly based on the available information. 🤝 If you have any additional details or would like us to review the case again, please reply to this email. We'll be happy to investigate further. 💙

Thank you for your understanding.

Warm regards,
Angela 🌸

Dear Shanesia Wilson,

Thank you for your feedback. We're sorry to hear the jeans didn't meet your expectations. 🌸

We're committed to making every purchase a positive experience.

1️⃣ Free Custom Photo Service – Before shipping, we can provide photos of the actual product with measurements to help you confirm the size.

2️⃣ Free Exchange – If you've already received your order, you can still request a free exchange.

3️⃣ Return & Refund – If you're not satisfied, you're welcome to apply for a return and refund according to our policy.

Your satisfaction is very important to us. Please contact us directly, and we'll do our best to make things right.

Warm regards,
Angela 🌸

Dear Quadir Norton,

Thank you for your feedback. We’re sorry the item felt too big 😔

To improve your experience, we offer the following support:

📸 Free pre-shipment photo service
We can send product photos before shipping. Measurements with a ruler can be included to clearly show size and help you choose more accurately.
🔁 Size exchange after delivery
If the item doesn’t fit, you can request a free size exchange, and we’ll help arrange a better size for you.
💸 Return & refund option
If you are still not satisfied, you may also request a return and refund according to our policy.

We’re here to help and make sure you get a better experience next time.

Warm regards,
Angela 🌸

Hi James,

Thanks so much for your feedback! We’re really sorry to hear the jeans didn’t meet your expectations. 😞

Just to clarify — your order total (including shipping) was $56.94. This seems a bit different from the price you mentioned, so it’s possible there was a mix-up with another store on the Shop app. ️

If the jeans you received were from a different seller, we suggest contacting them directly for help — we can’t handle returns for other shops.

But if the jeans you got were from us and you’re not satisfied, no worries — you’re welcome to request a return!

We offer after-sales support and are always here to help.

If you have any questions or run into any problems, feel free to reach out anytime. We’ll do our best to make things right. 😊

Warm regards,
Angela